With over 11 years of experience in the hospitality industry, I’ve learned what it truly takes to create an unforgettable experience. I know how to make things fun, easy, and memorable for both homeowners and guests — that’s my passion. My background as a firefighter has taught me how to stay calm and in control even when faced with challenges, ensuring everything runs smoothly under pressure. This combination of hospitality expertise and problem-solving skills drives me to deliver exceptional service, providing peace of mind to both homeowners and guests alike. I’m deeply committed to offering a stress-free, enjoyable experience for everyone involved, and I’m always eager to go the extra mile to make sure your stay is as perfect as possible.

I specialize in short-term rentals. I manage anything from 1 or 2 bedroom seasonal getaways, to large properties hosting 16 guests and all inclusive corporate retreats.

I provide a comprehensive management package designed to offer peace of mind and maximize your property’s potential. This includes everything from listing optimization and ongoing market trend monitoring to guest communication, cleaning and maintenance scheduling, and handling payments. I also manage your property’s promotion across my personal booking engine and social media platforms. In addition, I offer expert recommendations to enhance your space, boost bookings, and attract more owner visits. I understand that the right decor, amenities, branding, and thoughtful touches are key to making your listing stand out. I enjoy collaborating with homeowners and industry professionals to create a unique, welcoming space that appeals to guests. For added value, I provide services like professional listing photography and decor/design to ensure your property shines online and in person.

I use advanced pricing software that analyzes both local market demand and data specific to your listing to determine the optimal pricing strategy. This allows me to adjust rates in real-time, ensuring competitive pricing that maximizes bookings and revenue. By continuously monitoring trends and adjusting accordingly, I’m able to keep your property performing at its best.

I use a property management system that syncs my listings in real-time across multiple platforms, including Airbnb, Vrbo, my personal booking engine, Google Stays, and Booking.com. This ensures that availability, pricing, and bookings are always up to date, minimizing the risk of double bookings and optimizing visibility across key booking channels.

I manage properties across a large geographical area, so each listing presents unique situations when it comes to cleaning logistics. However, I always prioritize cleanliness and ensure it’s at the forefront of my management. I maintain clear, consistent communication with my cleaning teams to make sure that each property is properly prepared for guests, no matter its location. I also ensure that cleaning standards are consistently met to provide the best experience for both guests and homeowners.

By maintaining strong communication with my cleaning teams, guests, and during my property visits, I ensure that any maintenance issues are identified and addressed promptly. When a maintenance issue arises, I notify the homeowner immediately and take responsibility for finding the right professional to resolve the problem. Regarding payment, I’m flexible and work closely with homeowners to ensure that the service providers are paid promptly, as they play a crucial role in the success of the short-term rental.

I provide prompt and clear communication for all guest inquiries and booking requests. I always have my phone on me and prioritize guest communication, ensuring that I’m available to respond to any questions or concerns. My goal is to make the booking process smooth and to provide excellent customer service every step of the way.

Yes, I provide 24/7 guest support. I understand that issues can arise at any time, so I make it a priority to be available for guests around the clock. Whether it’s a question, a concern, or an emergency, I’m always ready to assist and ensure the guest experience is as seamless as possible.

I handle late check-ins, early check-ins, and check-outs on an individual basis, depending on factors like cleaning schedules and guest needs. I work with guests to accommodate their arrival or departure times, while ensuring that the property is properly prepared. Flexibility and clear communication are key to making sure everything runs smoothly.

I follow a moderate cancellation policy, providing guests with flexibility while protecting the homeowner’s interests. In the event of guest disputes, issues, or last-minute cancellations, I handle the situation with grace and understanding. I always aim to see things from the guest’s perspective and address concerns in a kind, professional manner, while keeping the homeowner informed.

We ensure your property is visible across a wide range of booking platforms, including Airbnb, Vrbo, Booking.com, Google Stays, and our own personal booking engine. Using a property management system, we sync your listing in real-time across all platforms, ensuring up-to-date availability, pricing, and booking details. This broadens your property’s reach and helps attract a diverse range of potential guests.

Yes, we use dynamic pricing to optimize your property's nightly rate based on market demand, local events, seasonality, and the performance of similar listings in your area. Our pricing software analyzes real-time data to adjust rates automatically, ensuring your property remains competitive and maximizes occupancy and revenue.

Absolutely! We regularly optimize your listings for SEO to ensure they rank highly on search results within booking platforms and Google. This includes using high-performing keywords, crafting compelling descriptions, and staying updated on market trends. By staying informed about shifting guest preferences, we can adapt your listing to match the latest demands and improve visibility.

Yes, you have complete access to your listing’s financial reporting at all times. This allows you to stay up-to-date on your property’s financial performance whenever you need it.

We stay up-to-date with the local zoning laws, tax regulations, and rental laws specific to New Brunswick to ensure your property remains fully compliant. This includes understanding the rules around short-term rental durations, maximum occupancy, and safety requirements. We regularly review local government updates, and we adapt the property and rental practices accordingly to meet all municipal and provincial requirements.

I do not have a management contract. I believe in working together in a healthy and positive environment, and I never want homeowners to feel like they are stuck with me. My goal is to build a collaborative partnership based on trust and mutual benefit.

If you decide to switch management companies, your listing remains completely intact. By adding me as a cohost to your listing, you retain full ownership of your listing (you own 100% of it). This means that all bookings, ratings, and reviews will not be affected, and your listing stays exactly the same regardless of our future collaboration. You’ll have full control, and your reputation and success stay in place.